WILKES-BARRE – Some U.S. banks, including PNC, are seeing an unusually high volume of traffic at their Internet connections, but a PNC spokeswoman said security of customer accounts is not at risk.
According to an e-mail sent by PNC to its customers, the recent high volume of traffic is consistent with threatened cyber attacks on the U.S. banking system and is designed to cause access delays for legitimate Internet customers.
This has caused some customers to have access issues with online and mobile banking, said Marcy Zwiebel, PNC spokeswoman in Pittsburgh. The vast majority of our customers have had uninterrupted access to our system.
PNC is communicating directly with its customers and encouraging those having access issue to contact PNC to help them find alternative solutions, Zwiebel said.
This has had no effect on the security of customer accounts, she said. We are focused on making sure our customers have continued access.
According to the PNC e-mail, PNC has taken steps in recent weeks to block this traffic and maintain online and mobile banking access for the vast majority of its customers. In some cases, those measures also might have blocked access to a small percentage of legitimate PNC customers for an extended period.
PNC said the interruptions might be intermittent, and the bank asks customers having access issues to try logging on again. PNC said even during an access disruption, any transfers or online bill payments already scheduled will continue to be processed.
PNC said its website is protected by sophisticated encryption strategies that shield customer information and accounts.
While this situation is an access issue and not an issue of account security, it is always important to remember to protect yourself by not sharing personal or financial information on any non-secure sites, the e-mail advised.
• PNC customers who cannot access the site can seek assistance on Twitter @PNCBank_Help (no account information), or by calling 1-888-PNC-BANK (762-2265).
• PNC further advises customers to consider using other banking methods, such as visiting a branch, using a PNC ATM or calling 1-888-PNC-BANK (762-2265).