With a mutual understanding of the local community, Dunmore freight carrier service Road Scholar Transport recently selected Frontier Communications to improve its telecommunications system in the wake of increasing business demands.
With current sales and future growth in mind, a streamlined company-wide communications system was developed by Frontier’s sales and engineering team to replace an aging, high-risk phone system Road Scholar Transport had been using.
“We’re a very heavily phone-dependent company and if we’re out of phone service for any length of time it’s extremely costly,” Road Scholar Transport President Jim Barrett said.
Furthermore, Barrett said, the older phone system wouldn’t accommodate the additional phones from the company’s recently expanded Dunmore facility.
With those demands in mind, and in considering cost efficiencies, the team at Frontier implemented a system that fully integrates Road Scholar’s multi-state locations and supports their diverse communications requirements.
Frontier’s Enterprise Account Executive Mike Grohs said the three-to-four-month process involved a heavy dosage of new wiring and the implementation of wireless headsets and a battery backup system, which got immediate usage during last week’s damaging storms.
“They lost their email servers and the GPS in their trucks. But they didn’t lose their phones,” Grohs said.
For a business heavily dependent on communication between trucks and dispatchers, a seamless transition between systems was critical.
“They replaced our entire old phone system, replaced our cables and it was a smooth go,” Barrett said.
Since its founding by Barrett in 1988, Road Scholar’s growth has been consistent for the company.
The business expanded from a single truck operator to more than 105 tractors, 300 trailers and 65 refrigerated units. Additionally, the company has opened satellite locations in Philadelphia, New Jersey and Massachusetts to allow for easier service throughout the country.
Frontier had been the phone and Internet provider for the company for the past 10 years, and Road Scholar chose to stick with Frontier largely due to Frontier’s responsiveness, personalized service and locally-based roots.
“They’re like family,” Barrett said. “From an operational standpoint, they’re ‘Johnny on the spot’ for us.”
Frontier Area General Manager Elena Kilpatrick added that the tight-knit relationship between the two companies is critical for continuity.
“It’s not a matter of providing service. Anyone can just provide service. We look to partner with our customers,” Kilpatrick said.
“We live in these markets, we’re their neighbors and their friends,” she added.
A month after the centralized Mitel 5000 system was installed, Grohs said the verdict was in.
“They loved it,” he said.