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Last updated: February 24. 2014 11:44PM -
By Joe Sylvester jsylvester@civitasmedia.com



Employees of Kraft Foods Group leave a private meeting at the Woodlands Inn and Resort in Plains Township on Monday afternoon.
Employees of Kraft Foods Group leave a private meeting at the Woodlands Inn and Resort in Plains Township on Monday afternoon.
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PLAINS TWP. — About 350 Kraft Foods Group employees in Hanover Township have been offered positions with nearby Genpact.


Rumors had been circulating that the employees would lose their jobs, but spokeswomen for both Kraft and Genpact said Monday the workers were offered the positions under an agreement.


“All of our Wilkes-Barre employees will be offered positions with Genpact, with the exception of a very small management team who will remain with Kraft,” said Joyce Hodel, of Kraft’s Northfield, Ill., headquarters. “Employees will move to Genpact’s office in Wilkes-Barre (Hanover Township), about ¼ of a mile from the Kraft Wilkes-Barre Office.


“Everyone will be offered a job with Genpact for comparable work and pay, and a comprehensive benefits package,” she said.


Hodel added, “There will be no jobs eliminated as part of today’s announcement.”


Gail Ferrari Marold, a Genpact spokeswoman based in Raleigh, N.C., said the Kraft employees will continue to manage Kraft’s retail and food service customer service orders, payments and collections, and over a period of time may also have opportunities to work with other Genpact clients.


Marold said Genpact offers a comprehensive benefits package and will provide job offers to all Kraft employees for comparable work and pay. She said 250 people currently work in Genpact’s Wilkes-Barre-area facility.


Meeting at Woodlands


Kraft managers explained the offers during a meeting with workers at the Woodlands Inn & Resort on Monday afternoon.


After the meeting, scores of employees refused comment about what was said at the meeting. Some said they were not allowed to say anything.


Hodel released the following statement from the company:


“Today, we announced that Kraft Foods has entered into a partnership with Genpact, a leading business process services company, to oversee and manage our shared service operations in Wilkes-Barre. As part of our agreement, our employees will be offered positions with Genpact, where they will continue to manage our retail and food service customer service orders, payments and collections.”


Marold said that from its Wilkes-Barre area site, “Genpact provides finance and accounting and revenue cycle management services to a number of global clients across many industries, helping them to streamline and improve essential business processes including order-to-cash operations.”


She added, “With this expansion, Genpact will have 4,000(-plus) U.S.-based employees, a 100 percent increase in headcount since 2010.”


Genpact Limited


Genpact Limited is described as a global leader in transforming and running business processes and operations, including those that are complex and industry-specific, according to the company release.


“Genpact stands for Generating Impact – visible in better management of risk, regulations, costs and growth for hundreds of long-term clients including more than 100 of the Fortune Global 500,” the release states.


The company employs more than 64,000 people in 24 countries with key management and corporate offices in New York City.


Kraft Foods Inc. split into two companies on Oct. 1, 2012; the operation at the Hanover Industrial Estates became Kraft Foods Group Inc., the corporation’s North American food company, and Kraft Foods Inc. changed its name to Mondelez International Inc., the global snack business that includes Oreo, Cadbury and Nabisco.


Kraft Foods Group has been leasing the Hanover Township facility, where Mondelez also is operating.


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