NEW YORK — Some malls around the world have been scrambling to add security guards to look for suspicious people following a deadly attack on a shopping center in Nairobi over the weekend. But for other malls, it’s been business as usual.
The mixed reactions by malls across the globe isn’t unusual in an industry whose security efforts vary from unarmed guards in most shopping centers in the U.S. to metal detectors and bag searches in places like Israel to main entrances that resemble airport security lines in India.
The disparity offers a glimpse at why any moves following the Nairobi incident to increase mall security in countries that have less strict procedures aren’t likely to last: The industry continues to struggle with how to keep shoppers safe without scaring them away.
“No one wants, when you go shopping, to be strip searched, to be interviewed in a room by a security guard,” said Simon Bennett, director, Civil Safety and Security Unit at the University of Leicester in England. “That might be acceptable in aviation, but it is not in commercial retail.”
Security concerns come after 12 to 15 al-Shabab militants, wielding grenades, took control of Westgate mall in Nairobi. Terrorists held Kenya security forces for four days, killing at least 67 civilians and government troops and injuring 175 others. The Kenyan government said Tuesday that the attackers were defeated, with several suspects killed or arrested.
In the aftermath, security was tight at the Junction Mall in Nairobi.
In the U.S., the International Council of Shopping Centers, a trade group of shopping centers representing about one third of retail space globally, said the U.S. government’s Department of Homeland Security is reaching out to corporate security at all malls.
At the same time, the group said some of the malls in the U.S. and South Africa are beefing up private security personnel, while others are bringing in more off duty police officers. Mall of America, the biggest U.S. mall, added extra uniformed security officers and stepped up other measures, but officials at the Bloomington, Minn.-based mall declined to elaborate. “We will … remain vigilant as we always do in similar situations,” said Dan Jasper, a mall spokesman.
In general, U.S. malls focus on reacting to a shooting more than preventing one. Malls depend on private security personnel, most of whom don’t carry guns, though they do work with local police. And while they’re trained to look for suspicious behavior and report that to authorities, they’re discouraged from intervening.
“Shoppers at this point perhaps don’t have an appetite for extraordinary measures,” said Kenneth Hamilton, executive vice president of IPC International, the largest provider of shopping center security of malls in the U.S.
Indeed, heightened security hasn’t been welcomed in U.S. malls. The International Council of Shopping Centers spent $2 million to develop a terrorism training program after the Sept. 2011 terrorist attacks in the U.S. But surveys conducted by the group following the attacks show that people don’t want to be subjected to metal detectors and bag searches at malls.
Jeff Wohl, 45, of Atlanta, said Tuesday that while he’s horrified by the Nairobi attack, he doesn’t want to go through bag checks at malls. “Any public gathering … can become a target,” he said. “But you have to live your life.”