Last updated: February 16. 2013 6:18PM - 794 Views

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TMS Health, a division of the $23 billion Xerox Corp., will add 150 new positions at its call center on Montage Mountain by the end of 2012, the company announced Tuesday.

While the jobs are "primarily customer care operations," there also will be a need for supervisors, trainers and managers, said Bill McKee, a Xerox spokesman.

Xerox subsidiary Affiliated Computer Services Inc. took over TMS in October 2010, buying it from private equity firm Palm Beach Capital. The acquisition made Xerox one of the largest customer-service providers to the pharmaceutical, biotech and health care industries.

The local expansion is driven by new business, McKee said.

"This is for a couple of different health care clients," he said.

Employees at the local center will handle both outbound education and sales and marketing calls to physician offices and pharmacies and incoming calls from consumers responding to drug company advertising. They also will help recruit and screen patients for clinical trials.

TMS Health opened the facility on Glenmaura National Boulevard in mid-2010, saying it would hire up to 100 people. McKee said there are about 75 employees there now.

"Hiring is under way now," McKee said. "We hire in groups based on available training space" so the pace varies depending on projects and available space.

He declined to give pay rates but said they will be competitive and a range of benefits will be offered.

Xerox employs more than 38,000 people in 150 call centers worldwide, the company said in the announcement. It has 140,000 employees in all, 1,400 of them in Pennsylvania.

The past few months have seen up-and-down announcements of employment in the area. In June, Sallie Mae said it would add 100 positions at its Hanover Industrial Estates facility and Cigna said it would hire 160 at its offices at Montage.

But window maker Dove Industries shut down it's Sans Souci Parkway plant earlier this month, idling 106 employees.

The unemployment rate in the Wilkes-Barre/Scranton area rose to 9 percent in June, led by Luzerne County's 9.8 percent rate. The region's jobless rate has been the highest in Pennsylvania for several months.


Go online to www.acs-inc.com/careers/careeropportunities.aspx or call 570-986-0452.

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