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DRUMS — A local Internet services company is expected to bring more than 70 jobs to the region as part of a major reshoring and expansion, state officials announced Monday.
The move by Web.com will create 74 new jobs at its Drums location, according to a news release from Gov. Tom Wolf’s office. According to the release, the company plans to expand its operations by increasing the technology-based customer service center, bringing outsourced jobs back to its existing facility.
Officials said the company also has committed to retaining 268 current positions over the next three years.
“Our skilled workforce and job training programs are helping to attract new growth across the state,” Wolf said. “My administration supports creating a pro-business climate that creates jobs and helps to build strong, stable communities.”
Web.com, provides a full range of Internet services to small businesses to help them compete and succeed online. Web.com is also the owner of several global domain registrars and further meets the needs of small businesses anywhere along their life cycle.
“Web.com is committed to providing the highest level of customer service to our over 3 million customers,” said David Brown, chairman and chief executive officer of Web.com, in a news release. “Our team in Drums consists of caring experts that are dedicated to quality in every customer interaction. For this reason, when we decided to move our customer service back to the states, Drums was an obvious choice.”
Jeff Kimmel, vice president of customer service for Web.com, said the Drums location currently has 268 employees. He called the reshoring move “very exciting” for both the company and local communities.
“We had been outsourcing for a number of years, and finally made the commitment to bring those jobs back onshore,” Kimmel said.
Web.com received a funding proposal from the Department of Community and Economic Development that includes $148,000 in Job Creation Tax Credits, a $40,000 Pennsylvania First Program grant and $25,650 in WEDnetPA funding for employee training.
Kimmel explained that the decision was made to bring the jobs to Drums after extensive analysis, explaining the jobs could have gone to any of the company’s locations. Kimmel said Drums was the company’s best option.
“I think the additional jobs here in the Drums area is going to generate a lot more revenue for the company, as well as increase our satisfaction,” he said.